Hello Belgaum!
Big on Speed
Easy on Your Wallet
1 Gbps
Ethernet Xpress ensures reliable & seamless connection amongst Belgaum’s vibrant streets!
Our Services
Internet FTTH
FTTH outperforms other broadband options with faster, as the signal can travel much farther and faster over fiber than over copper, providing more reliable signals, ensuring security and consistent high speeds regardless of network traffic
Landline
Landline equipment comprises hardware and software, including switches, controllers, modems, and customer devices like handsets and voicemail systems, enabling landline telephone services
OTT
OTT, or Over-The-Top, refers to the modern method of streaming film and TV content over the internet, offering convenience and flexibility across various devices.
Intercom
Intercom is a versatile customer communication platform facilitating interaction across email, in-app messages, and social media. It streamlines communication, enabling personalized experiences and unified strategies across channels.
Parental Control
While parental controls serve as a valuable tool for safeguarding children from online, television, and video game content, it’s crucial to acknowledge their limitations. Thus, parental involvement remains paramount in ensuring children’s safety online.
Refer a Friend
Experience the Ultimate in High-Speed Internet with 300 Mbps for Yourself, Plus Share the Joy of 150 Mbps with a Friend *TCA
Plan

DATA + OTT LITE
- 30 Days
- 90 Days
- 180 Days
- 365 Days
DATA + OTT MAX
- 30 Days
- 90 Days
- 180 Days
- 365 Days
ADD ON OTT PACK
- 90 Days
- 180 Days
- 365 Days
Frequently Asked Questions (FAQs)
An exclusive, fixed-bandwidth data connection is referred to as Internet leased line. It enables organisations who need a lot of data to have a dependable, high-quality internet connection with uptime and upload/download speed guaranteed. The term “leased” describes a connection that an Internet Service Provider (ISP) rents directly to a business, providing a service above and beyond what is offered by regular broadband. Internet Leased Line is also know as dedicated line, data circuit or private line. Typically, leased lines include the following distinguishing features:
• Symmetrical
Internet Leased Lines need to be symmetrical. This indicates that their upload and download speeds are equal.
• Uncontended
By definition, leased lines are uncontended connections that are not shared with other users.
• Point to point (P2P)
They connect two points – ISP and business location.
• Fibre leased lines
This refers to a method of creating a symmetric data link by transferring light from fibre leased lines to fibre optic cables. The majority of leased lines use fibre cables for the majority of the routing, while just a small number of leased lines use fibre cables for the whole routing. Compared to other varieties, fibre leased lines offer excellent speed.
• Leased MPLS lines
Data can be packaged and sent from X to Y using a mechanism called multi-protocol label switching (MPLS). Labels can be adhered to it, and transfers can then be chosen based on those labels.
For enterprises, Internet Leased Lines have many benefits. High symmetric speeds, or greater connectivity and quicker uploads and downloads, are the key benefit. Internet Leased Lines are incredibly dependable and adaptable. You get excellent setup and customer support when setting up a leased line. EthernetXpress service advantage:
- EthernetXpress provides redundant links to users who subscribe for a 50 Mbps or above bandwidth. Redundant link means providing 2 or more links from different points / Areas. For Eg. If you have taken an ILL of 100 Mbps, one link will be provided from Bambolim and the other link (Redundant link) will be provided from Panjim. If one link is down, data will flow from the other link ensuring seamless connectivity. In other words, our MPLS Network will re-route the data traffic in case a link goes dark ensuring 99.5% uptime.
- EthernetXpress monitor links using PRTG graph which rings an alarm if a link is down. This alerts our Network Operations Center (NOC) team who are available 24/7 and they resolve the issue at the earliest.
- Only in Internet Leased Line (ILL) we sign a SLA (Service Level Agreement) promising to provide 99.5% uptime and providing quarterly downtime report.
- EXPL provides escalation matrix.
- Client is provided with Real Time Traffic report link from where they can easily track their live traffic.
- EXPL also provides ON DEMAND Bandwidth. Client can temporarily increase the link for min 1 day, which is preferred by hotels, resorts and MNC’s for the event. Standard Charges Applicable.
At first appearance, businesses could be drawn to leased lines simply because of their speed. In an era where more and more people are using cloud services, having ultrafast internet access makes a lot of sense. Dedicated connections are a crucial component of infrastructure for many firms, but speed is only one of several elements that contribute to this. The usage of VoIP for business telephone and communication is more dependable when there is a symmetrical connection. A fixed connection’s SLAs also mean that any failure is frequently resolved within hours rather than days or longer. Important for companies whose daily operations depend heavily on data.
The digital method of placing and receiving phone calls as well as other digital communications through an internet connection is known as Session Initiation Protocol (SIP) trunking. In SIP trunking, the word “trunk” refers to virtual phone lines that you can use to reach anyone with a phone number online. SIP trunks can be used for multimedia communication, which integrates phone, video, and messaging services, in addition to carrying voice conversations. While many nations plan to discontinue ISDN services, SIP trunks are replacing analogue and ISDN phone connections.
From sole proprietorships and small businesses to multinationals with various international locations, SIP trunking is suitable for businesses that need multiple phone lines. if you frequently make calls or anticipate a rise in call volume in the future.
Dedicated data circuits are used to run SIP trunks, especially for larger businesses. In this situation, the circuit provider offers either a service level agreement (SLA) that specifies a minimal expected service availability target, a quality of service guarantee (QoS) that guarantees voice traffic has a minimally guaranteed amount of bandwidth and priority routing, or both of these.
This implies that even when you add new domestic or foreign locations, you will still have control over your company’s phone system. As opposed to relying on a service provider to install new infrastructure or connections, you may manage and control your own resources.
SIP trunking might be advantageous for your company in a variety of ways:
• Cost efficient
Conventional phone lines can be expensive, especially if your business has a lot of unused lines or if you frequently contact abroad. Companies must also pay for hardware and upkeep. SIP trunking is typically priced per-channel, for example, according to the maximum number of simultaneous calls you anticipate making. Our pricing is flexible, with a minimum of 1 DID per channel. We also offer unlimited STD calls and international (metering) calls.
• Reliability
Analogue calls would not have connected due to network problems or outages since voice over IP (VoIP) calls might take a variety of paths to their destination.
• Insight and real-time analytics
You get access to analytics and data insights in real-time because SIP trunking technologies are cloud-based. For reliable usage and availability measurements, you can immediately view call logs. Machine learning services can be used to extract business intelligence from the data. Statistics can be broken down to individual users, allowing you to receive an overview of each employee’s interactions with clients or potential clients. This real-time information access benefits your company by enhancing worker performance and boosting marketing, customer service, and sales.
• Call quality
Your digital phone connections need to have enough bandwidth to support high-quality calls, and SIP trunks are designed to make sure of this. You can anticipate clear calls even during busy times provided that your private branch exchange (PBX) isn’t overburdened. We now have technology that automatically enhances call quality and corrects issues like echoes and static thanks to advancements in artificial intelligence. There shouldn’t be any issues with call drops or echoey connections.
• Security
Your SIP trunks are dedicated connections for your calls, in contrast to previous phone systems. As part of their service, SIP providers keep an eye out for strange behaviour in calls, so anything out of the ordinary will be quickly recognised. It is important to discuss the exact security procedures used by your SIP provider.
In contrast to the virtual connection afforded by SIP trunking, a Primary Rate Interface (PRI) system, also referred to as a PRI trunk, offers a physical link to the PSTN. In contrast to SIP, which may deliver a minimum of 5 voice channels while using the same existing network, PRI employs copper cable to produce up to 23 voice channels using a circuit-switched paradigm.
1. Login to the customer portal http://customer.expl.in using your user ID & password.
2. Check if data is exhausted. If yes, you are at FUP speed. If not, register a complaint via 1800 266 4986 or contact your area in charge.
EXPL allows you to pay the bills through:
• Mobile App
• Website
• UPI App
Here is a tutorial of how to recharge your account via the web customer portal.
Follow the steps below.
1. Change your account password by visiting http://customer.expl.in
2. Click on the “Change modem password” tab.
3. Enter new password and click on save password.
Note:
• Changing your login password will require you to reconfigure the password setting on the router to enable a login.
• Click here to know the router configuration process or call our helpline 1800 266 4986
OR
To reset your account password, call our helpline. Our team will assist you in changing the password & the new password will be sent to you through SMS/Email.
Ethernet Xpress uses cutting-edge fiber-optic technology to deliver lightning-fast speeds up to 1 Gbps, ensuring a smooth and reliable internet experience for streaming, gaming, work from-home, and daily use
Just tap https://expl.in/ fill in your details, and submit the form. Our team will contact you quickly to complete the process. You can also visit any of our local offices or call us directly
You’ll need basic documents like ID proof, address proof, and a passport-size photo—this helps us complete your registration securely and quickly.
For shifting, just fill the form on our website https://expl.in/ or drop us an email at [email protected] or give us a call at 1800 266 4986 extension 1.
To update your mobile number, email, or address, simply send an email from your registered email ID to [email protected], and we’ll take care of the changes for you.
The primary user must email us at [email protected] or call 1800-266-4986 extension 1. We’ll guide both parties through the secure transfer process.
To activate new services like Static IP or Landline, email [email protected] or call our sales helpline at 18002664986, extension 1.
Renewal: To renew your static IP drop an email to [email protected]
Refer your friend and both of you get a free plan—300 Mbps / 30 days for you, 150 Mbps /30 days for your friend—once the installation is done.
Just email [email protected] or call us at 1800 266 4986 extension 1.
Log in at https://customer.expl.in/#/login enter your valid credentials, go to the "Recharge" tab, choose your plan, and pay securely online. Avoid refreshing the page during payment.
Log in at https://customer.expl.in/#/login enter your valid credentials. Then go to “Plans” > “Active Plans” to see your current plan and its expiry date.
Log in at https://customer.expl.in/#/login enter your valid credentials. Then go to the "Sessions" tab in your portal. You’ll see a breakdown of your daily and monthly usage in real time.
Log in at https://customer.expl.in/#/login enter your valid credentials. Then go to “Purchase” in the menu. You can view or download any previous invoices from there.
Yes, you can switch to another plan, but your existing plan will be canceled without refunds or rollovers. Contact [email protected] to proceed.
Our plans start with a minimum commitment of 1 month. You can also choose 3, 6, or 12-month cycles for discounts
Try restarting both your modem and router. If it still doesn't work, give us a call at 1800 266 4986 extension 2 for quick assistance.
Log into your account on the Customer Portal https://customer.expl.in/#/login , go to the “Tickets” section, and track your complaint status. You can also call us at 1800 266 4896 extension 2 anytime to check the progress.
Accounts may be suspended due to prolonged inactivity (over 3 months) or violations of our terms of service.
To initiate the reconnection process, kindly follow the instructions below:
1. Send an email to our Customer Support Department at [email protected].
2. In the email, please mention your reconnection query along with your User ID (ADD).
Once we receive your email, our team will assist you further in reconnecting your services. We look forward to having you back on board with us!
Yes! Visit https://customer.expl.in/#/login, log in with your credentials, and manage everything from plan details to invoices.
We recommend not changing it yourself—it may disconnect your connection. Contact support if you need a password change, and we’ll help securely.
If your payment didn’t reflect, email [email protected] with your username and transaction details. We'll verify and fix it at the earliest.
A fiber cut is when the main fiber cable gets damaged—usually by construction or accidents—causing complete internet outages in the affected area.
Check if the LOS (Loss of Signal) light on your modem is red. Ensure your modem is properly powered and functioning correctly. If the issue still persists then report the issue by calling 1800-266-4986 extension 2.
It’s a major cable break that affects multiple users in an area. Our teams work round the clock to fix these, but repairs may take hours or days depending on damage.
Try rebooting your modem and router, disconnect and reconnect to Wi-Fi, and check your plan validity. If it still doesn’t work, call our support team at 1800 266 4986 extension 2
Amber light on my router – what does it mean?
It usually means your router isn’t getting an internet signal. Restart both modem and router, check cables, and if Wi-Fi settings reset, reconfigure your router. Call support if the issue persists at 1800 266 4986 extension 2
FUP stands for Fair Usage Policy. After reaching your data limit, speeds may be temporarily reduced to ensure fair usage across the network.
Slow speeds can be due to too many devices connected, weak Wi-Fi signal, outdated router, or background apps. Place the router centrally, use 5GHz Wi-Fi.
Go to https://expl.in/, scroll to the Speed Test section, and click “GO”. Make sure only one device is connected and you're using the 5GHz band for accurate results.
PlayBoxTV works on Android TVs (with Google Play Store), Amazon Fire Stick, Android TV Boxes (except mobile Android boxes), Android phones, iOS devices, and Samsung Smart TVs.
Download the PlayBoxTV app, enter your registered mobile number, verify with OTP, and start using the service.
PlayBoxTV subscriptions are meant for use within India; availability outside India depends on provider restrictions.
No, OTT subscriptions are non-refundable once activated.
You cannot switch to a different plan, but you can upgrade by paying the difference.