Privacy Policy

Privacy Policy

This website www.expl.in (hereinafter referred to as the “Website”) is owned, operated and managed by Ethernet Xpress Private Limited (“Expl” or “we” or “our”), a company registered under the provisions of Indian Companies Act, 1956, having its registered office at Off No 201, Building No S-2 second Floor Nova Cidade Complex,Opp Dominos Pizza, Porvorim, Goa 403521 and is intended to provide information about the products/services of EXPL and its group/associate companies which is engaged in providing revolutionary and disruptive Business Internet Access (“BIA”) products powered by Optical fiber, Data-Centre Products offering metered power, Internet Services, Internet Data Centre, and other value added services which deliver an unfair advantage of abundance to the consumers/end users enabling them to do much more within their budgets. Further, in order to demonstrate its commitment to the privacy of users of this Website, we would like to present this Privacy Policy.

Introduction

This Privacy policy describes our policy for collection, use, disclosure, retention, and protection of your personal information from fraud, misuse etc. It applies to our website and all its pages and to any of application, service, or tool (collectively the “Services”) where this Privacy Policy is referenced, regardless of how you access or use them, including through mobile or any other devices such as an iPad.

Protecting data is a matter of trust and your privacy is important to us. We shall therefore only use your name and other information, which relates to you, in the manner set forth in this Privacy Policy. We will only collect information where it is necessary for us to do so and we will only collect such information which is relevant to our dealings with you. We will only keep your information for as long as law either requires us to or as is relevant for the purposes for which it was collected.

User consent to Privacy Policy

Any person accessing, browsing or otherwise using this Website located at this Website, either manually or via an automated device or program, shall be considered a “User” and is addressed as “User” or “You” in this policy. The purpose of this Privacy Policy is to explain the type of information that we collect from you, what we do with that information, and with whom we share this information.

By accessing, browsing or using this Website, you acknowledge that they have read, understand, agree and consent to the Terms and Conditions (“T&C”) of the Policy. Your consent to the collection, use, and disclosure of your information including personal information and anonymous browsing information (collectively the “Information”) pursuant to the terms of this Policy. If you do not consent to these T&C, please do not access, browse, or use this Website. If you do not provide the information we require, we may not be able to provide all of our Services to you.

Collection of Information

The data(s) such as Customer Billing and Personal Profile will be collected using a safe and smooth procedure which is as simple as filing a Customer Application Form (“CAF”) and all those data(s) will ultimately be stored with our Billing Partner (“Third Party”) which shall not be disclosed publicly as per Rule 6 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

The personal information we collect includes the following information:

Information such as your name, mailing address, telephone numbers, email addresses, PAN Card details and other information such as Office address, Installation address Anonymous Browsing Information:

Our servers may collect your Internet Protocol address (IP address, your computer’s operating system, name of the domain you used to access the Internet, the website you came from and the website you visit next Financial information (such as credit card or bank account numbers) in connection with a transaction, which we do not store at our Website as we are using a payment gateway service provider.

Use of Personal Information

We use the personal information we collect from you in our endeavours to serve you in a better way and more particularly:

1. Transaction Processing
2. Customer Services
3. Personalized Advertising & Marketing
4. To administer contests, survey etc.
5. Sending Newsletter/promotional e-mails
6. For detection, prevention, mitigation and investigation of fraudulent or illegal activities

We retain your personal information as long as it is necessary and expedient for our operations. In addition, we may retain personal information from closed accounts to comply with national laws, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigation, enforce our terms of use and take other actions permitted or required by applicable Indian laws. In the event it is no longer required for us to retain your personal information, we dispose it off in a secure manner according to our relevant policies. We will communicate with your customer with mode of SMS / TEXT, email, voice call etc. to inform them for any issue in the service and any service related information.

To whom EXPL shares your information with?

If we have your consent to share personal information, we may do so. We may provide to others the aggregate statistics about our users’ site activity for purposes of marketing, promotion or similar activities. None of these statistics will identify you personally.

We may disclose Information about our users to others if we have a good faith belief that we are required or permitted to do so by law or legal process, to respond to claims, or to protect the rights, property or safety of our or others.

In the event that we decide to sell all or part of its assets, we reserve the right to include Information among the assets transferred to the acquiring company.

Applicable law/International issues

Information that is submitted to this Website will be collected, processed, stored, disclosed and disposed of in accordance with applicable Indian laws. If you are a Non-Resident Indian (“NRI”) User, you acknowledge and agree that we may collect and use your Information and disclose it to other entities outside your resident jurisdiction, as discussed in “To whom Expl shares your information with?” above. In addition, such Information may be stored on servers located outside your resident jurisdiction. Indian law may not provide the degree of protection for personal information that is available in other countries. By providing us with your Information, you acknowledge that you have read this Policy, understand it, agree to its terms, and further consent to the transfer of such information outside your resident jurisdiction. If you do not consent to the terms of this Policy and have already provided us with Information, please contact us at [email protected] and let us know how you would like us to handle such Information.

Linked Internet websites

This Website provides hyperlinks, which are highlighted words or pictures within a hypertext document that, when clicked, take you to another place within the document, to another document altogether, or to other websites not controlled by Expl. These hyper linked websites may contain privacy provisions that are different from those provided herein. We are not responsible for the collection, use, or disclosure of information collected through these websites, and Expl expressly disclaims any and all liabilities related to such collection, use, or disclosure.

Security

This Website has security measures to protect against the loss, misuse, and alteration of the Information that is submitted to Expl and is under its control. We make no representations or warranties with regard to the sufficiency of these security measures. We shall not be responsible for any actual or consequential damages that result from a lapse in compliance with this Policy as a result of a security breach or technical malfunction. Certain information may be transmitted to you by email. In addition, users’ communications through the Website are, in most cases, viewed only by you and anyone to whom you address your message. As the operator of the Website, we may need to review or monitor your electronic mail and other communications from time to time as may be required by law. Therefore, you should not expect to have a right to privacy in any of your communications.

Business Transitions

In the event that, EXPL goes through any business transition, such as a merger, being acquired by another company, or selling a portion of its assets, users’ personal information will, in most instances, be part of the assets transferred. Users will be notified via a prominent notice on the Website for 30 days prior to a change of ownership or control of their personal information. If as a result of the business transition, the users’ personally identifiable information will be used in a manner different from that stated at the time of collection they will be given choice consistent with our notification of changes section.

Privacy Policy for XIOT

At XIOT, we prioritize your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you interact with our services, including our Android application (“App”), website, and IoT devices. By using our services, you agree to the terms outlined in this Privacy Policy. If you do not agree, please discontinue use of our services.

We collect various types of information, including personal information such as your name, email address, phone number, address, and payment information for purchases. We also collect device information like device type, operating system, unique device identifiers, and mobile network information. Additionally, we gather usage data, including log-in details, app usage patterns, interactions with IoT devices, and error reports. IoT device data such as device identifiers, status, performance data, and commands configured via the App are also collected, along with GPS data when explicitly enabled by the user.

We use your information to provide services like enabling interaction with IoT devices and sending notifications. It helps us improve services by analyzing usage patterns, enhancing user experience, and fixing bugs. We use your information for communication, such as responding to queries and sending marketing emails (only with your consent). Additionally, we use your data for legal and compliance purposes to prevent fraud and comply with legal obligations.

We may share your information with service providers like cloud storage providers and payment processors, business partners for joint marketing campaigns (with your consent), legal authorities when required, or others with your explicit consent. We retain your data only as long as necessary or required by law. You can request data deletion by contacting us on the details mentioned below.

To protect your data, we implement encryption, regular security audits, and access controls. However, no system is entirely secure, so please exercise caution when sharing sensitive information. You have rights to access and correct your personal information, opt out of marketing communications, disable location tracking, and request data portability or deletion by contacting us.

Our App may include links to third-party services or APIs. We are not responsible for their privacy practices, so please review their policies. Our services are not intended for children under 13, and we do not knowingly collect personal information from them. If we become aware of such data collection without parental consent, we will delete it.

To comply with Google Play policies, our App clearly discloses data collection, usage, and sharing practices, does not collect unnecessary data, provides mechanisms to manage user data (including deletion requests), and adheres to Google’s Developer Distribution Agreement and User Data Policy. By using our App, you acknowledge that you have read and agree to this Privacy Policy.

Amendments to Privacy Policy

We reserve the right to amend this Policy periodically. Any amendments made to this Policy will be considered effective immediately after the amendments are posted on the Website.

If we decide to change this privacy policy, it will post those changes to this privacy statement and will give notices of the changes on the homepage of the Website, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the privacy policy under which the information was collected.

How to contact EXPL?

Any questions or clarifications with respect to this Policy can be sent to Ethernet Xpress  at: [email protected]  or by normal/physical mail addressed to:

Ethernet Xpress India Pvt Ltd
Off No 201, Building No S-2 second Floor
Nova Cidade Complex,
Opp Dominos Pizza,
Porvorim, Goa-403521.

The present Privacy Policy (referred to as the “Policy”) outlines how Ethernet Xpress India Pvt Ltd., also known as “EXPL,” manages and handles your Personal Information, including Sensitive Personal Data. This information is collected, received, possessed, stored, dealt with, or handled by EXPL when you utilize EXPL’s website, applications (referred to as “apps”), and services (collectively known as “EXPL Products”), or when you interact with us in any other way during our relationship.

It is important to read this Policy in conjunction with the Terms of Use found at https://expl.in/terms-conditions/, as well as the Terms and Conditions of the Customer Acquisition Form (CAF) for EXPL’s Services, or any other applicable terms and documents that you have executed or signed.

By registering, using, or purchasing any of EXPL’s Products, you explicitly consent to and agree with this Policy.

Please note that this Policy may be subject to modifications due to changes in business, technology, regulatory frameworks, and similar factors. Any modifications will be communicated to you online. We encourage you to regularly visit this page to review the Policy and any updates.

Collection Of Information

To encourage your consistent get to to EXPL Items, charging, advancement, showcasing and / or for complying with administrative commitments, EXPL may collect the taking after sorts of data:

1. “Individual Data” i.e., data which either straightforwardly or by implication, in combination with other data accessible or likely to be accessible with EXPL is competent of distinguishing you, which without confinement may incorporate the taking after:

a. Essential points of interest which you give amid the enlistment handle such as your Name, father’s Name, mother’s Name, spouse’s Name, Date of Birth, Phone Number, Email Address, Communication or Permanent Address.

b. Photo given amid enlistment or amid the profile overhaul.

c. Verification of Character and Address such as Aadhar Card, Container Card, Driving Permit, Visa etc.

d. Exchanges performed which can recognize you as an person through your client ID or other pertinent one of a kind identifier.

e. Statistic subtle elements such as gender, city, postal code or locality.

f. Utilization logs/Server logs/Cookies which may contain subtle elements of your Individual or Delicate Individual Data.

g. Benefit particular data or identifiers such as International Mobile Subscriber Identity (IMSI),  Mobile Station International Subscriber Directory Number (MSISDN), Client ID etc.

h. Gadget particular data or identifiers such as International Mobile Equipment Identity (IMEI), OS particular identifiers.

Note:
For this approach, Touchy Individual Information or Data is treated as a portion of Individual Data, which may without impediment incorporate the taking after:

a. Passwords or verification data for any of EXPL Items.

b. Monetary data, such as points of interest of bank account, credit card, charge card, or other installment instrument subtle elements etc.

c. Biometric data

2. We are required beneath law to gather the taking after data, which is obligatory for arrangement of administrations to you:

a. Fundamental information which you give amid the enrollment procedure such as Name, Phone Number, Communication or Residential Address.

b. Photo given amid enrollment.

c. Verification of Personality Reports such as Aadhar Card, PAN Card, Driving Licence, Passport.

d. Confirmation of Address Records such as Driving Licence, Passport, Utility Bills.

Within the CAF, we have clearly distinguished areas which are obligatory and those which are discretionary. In case you deny to supply your data or deny assent for the utilization of the data given or afterward pull back your assent, we may select to suspend or deny the administrations for which the data was collected.

3. Non-Personal Data i.e data that does not distinguish you or any other person, and incorporates session, web sessions, web utilization, web guides and utilization and exchange information, total log information and total data. We may naturally collect data related to your utilize of EXPL Locales – for case, we collect your computer’s or portable device’s working framework sort and adaptation, for example, we collect your device specifications, Internet Protocol (IP) address, Computer or versatile or any other gadget ID, Wi-Fi Network (SSID – Service set identifier) and quality, access, browser sort and dialect, and browser history, search results, content and ads you select and see and content  settings and inclinations, channels you include and see, counting time and length within the channels viewed, and other usage metrics. Once you download or utilize apps made by EXPL or our Associates, we may get data approximately your area and your portable gadget, counting a unique identifier for your gadget. We utilize this data to inter-alia convey our web pages to you upon request, to tailor our offerings to our clients, to track activity inside our services, to progress the quality, to deliver personalized content, to keep in mind your choices, and to give area based offerings, focused on publicizing, usefulness and interactivity and let sponsors know the geographic areas from where our clients/ guests come. At any time when you’re surfing EXPL’s website, if you are don’t wish to share surfing data, you will select out of accepting the cookies from our site by changing security setting in your browser. 

Use Of Information

1. The data given by you to us is utilized for a number of purposes associated with our commerce operations which may incorporate the taking after:

a. Confirm your identity, access, benefits alloted and relationship with us.

b. Provisioning of products/services, testing or enhancement of offerings, suggesting different items or offerings;

c. to comprehend how you and other clients are utilizing the EXPL offerings and our other items and offerings in order to improve them;

d. Handling your demands, enquiries and complaints, client offerings and related exercises;

e. Communicating regarding EXPL’s offerings including bills, receipts, confirmations, announcements, overhauls, security updates, support and authoritative messages, existing or latest offers, content, notices and marketing messages, client overviews, key policy’s or other administrative data;

f. to reply to your complaints, benefit demands, comments and questions and give customer support;

g. to supply occasional support and back to the EXPL offerings, software updates;

h. Analytics and surveys for enhancement of our offerings;

i. to personalize your experience, propose and offer you significant content and show showcasing and publicizing custom fitted to your inclinations on the EXPL Offerings, Third Party Channels, and other third party websites, apps, stages and gadgets;

j. Upgrading your experience whereas utilizing our offerings by showing ads, services and offers customized for you;

k. for advertisement purposes, including sending you emails and SMS about services, event, ads and offers from EXPL or its accomplices or sponsors;

l. Completing your order / exchange;

m. to enforce our terms and conditions or secure our enterprise, accomplices or clients;

n. to secure, examine, and hinder against false, unauthorized, encroaching or illicit action;

o. Compliance with law and supervision of law enforcement offices or in association with an examination on things related to public safety, as allowed by law or anti-fraud activities/systems; and

p. Other utilizations simply may consent to.

2. We are going make best endeavors to keep your personal data private and will put sensible security controls to safeguard it. Your Personal Data will be kept private as required beneath appropriate laws.

3. EXPL may at its caution lock in Third Parties i.e., a Benefit Supplier who partners with EXPL and is included in dealing with, overseeing, putting away, handling, ensuring and transmitting data of EXPL and should incorporate all Sub-Contractors, Specialists and / or the agents of such third party. Such third party in spite of the fact that outside to EXPL might be subject to legally binding commitment to follow to EXPL’s rules as to administration, treatment and secrecy of Personal Data.

4. Any comments, messages, blogs, jots etc. posted / transferred / passed on / communicated by you on the open segments of the apps/website published content and isn’t considered personal data subject to this Arrangement. You’ll note that such data be taken down and, we may endeavor to evacuate any such data in case it is actually attainable to do so and as per the appropriate laws.

5. We shall utilize Non-Personal Data consequently collected and stored by us to monitor it and analyze patterns, to regulate our offerings, to understand average client behavior on the apps and whereas utilizing our offerings, to accumulate statistic data about the client base as an entirety and to track activity trends on our network and apps. As Non-Personal Data does not actually distinguish you, we may utilize and uncover Non-Personal Data at our caution. 

Transfer Of Information

EXPL may exchange your Individual Data or other data collected, reserved, processed by it to any other establishment located in India or exterior only if it is vital for giving services to you or if you have allowed (at the time of collection of the relevant data) to the same. Within the occasion of such exchange same level of information security as is followed to by us, will be guaranteed.

Sharing And Disclosure

1. We don’t offer or lease personal data to any third party establishments. We constrain the revelation of the Personal Data to certain circumstances, as given underneath:

a. Mergers or acquisitions:
In a situation where we or our resources are combined or obtained by the other business establishment, or amid rebuilding of trade or re-organization, we may ought to share data given by you with the other business establishment. Rest guaranteed, in the event that such a exchange happens the other business establishment or the recently combined trade establishment would be required to take after this Security Approach.

b. Accomplices:
we enroll with a number of sellers, advisors, contractors and support of our group companies or partners (hereon alluded to as our Accomplices). Our Accomplices give host of offerings incorporating contact data confirmation, payment processing, troubleshooting, website hosting, information investigation, infrastructure provision, IT offerings, and other related offerings. These Accomplices play a key part in consistent conveyance of our product and offerings to you. These Accomplices and their representatives work under a contract and strict security & secrecy limitations. We may give our accomplices access to your data through our frameworks or may share your Personal Data with them to empower them to supply their offerings to you.

c. Customer instigated Sharing:
At whatever point you ask us to share your data with a third party site or application (for case, login to a third party using your EXPL ID), we are going provide a new authorization and get assent from you with respect to the points of interest of the data that will be shared, some time recently sharing the same. In such a case, EXPL will not be in control of the data (shared with the third party website/application or information produced based on your utilization on that website/application) and EXPLs protection approach will not be appropriate for any such usage, access etc. Any handling, usage, sharing of Data given by you to such third party website/application should be as per the individual security approach of such applications and websites. You should read and give assent to the third partys protection approach before asking EXPL to share the data.

d. Government or legal handle:
We may share your Personal Data with the government / government entity or organizations and legitimate or legal advisor for any examination or to comply with lawful prepare or in reaction to request by any of these authorities or to implement appropriate terms and conditions or to secure our, our clients and Accomplices rights, protection, security or property.

e. Lawful Reasons:
The data given by you will be shared with our other entities and partners to assist in identifying and avoiding character robbery, fakes and other illicit exercises; connect or track related accounts to prevent misuse of our items & offerings and to supply you our offerings.

f. Security of EXPL:
To ensure your rights and/or those of our Accomplices, and to permit EXPL to seek after accessible solution or restrain the harms that it may support in case of unapproved usage / abuse of our products or the substance consequently, by third parties. 

Storage, Retention And Security

1. We have received rational security procedures and strategies, in compliance with applicable policy, to incorporate vital, operational, administrative, specialized, and physical security controls to protect and ensure your information and data. We have executed such measures, as expressed over, to ensure against unauthorized access to and illegal capturing of Personal Data. Moreover, we have received measures to guarantee that your personal data is available to our workers or accomplices representatives entirely on the need to know basis.

2. Our site, applications, entrances, and network equipment have industry standard security safety measures in put to ensure the misfortune, abuse and change of data which is in our environment. At whatever point you alter or access your account data, we encourage the usage of secure frameworks. The data in our care and control is secured by adherence to sensible security strategies in arrange to protect against unauthorized access. We apply encryption or other fitting security controls to ensure Personal Data when put away or transmitted by us.

3. Your data or information will essentially reserved in electronic form. In any case, certain information can moreover be stored in physical form.

4. We may enter into understanding with third parties to gather, store, handle your data or information but beneath full compliance with pertinent laws. These third parties may have their claim security guidelines to defend your data or information and we are going require such third parties to embrace sensible security benchmarks to protect your data / information on commercially sound terms.

5. We have taken suitable steps for the safety and security of all our advanced platforms including internal applications, however, we should not be answerable for any breach of security or the divulgence of Personal Data for reasons out of our control, such as hacking, social engineering, cyber psychological warfare, secret activities by third parties, or any occasions by way of drive majeure such as attack, fire, surge, blast, acts of God, civil commotion, strikes or industrial activity of any kind, riots, insurrection, war, acts of government. 

Third Party Websites, Applications And Services

EXPL Application/website may incorporate joins to other websites/applications. Such websites/application are administered by their individual protection approaches, which are past our control. Once you take off our servers, usage of any data you give may be regulated by the protection approach of the director of the website/application you’re visiting.

At whatever point you ask us to share your data with a third party site or application (for example, login to a third party using your EXPL ID), we are going give a reminder and get assent from you with respect to the points of interest of the data that will be shared, prior to sharing the same. In such a case, EXPL will not be in control of the data (shared with the third party website/application or information created based on your usage on that website/application) and EXPL’s protection approach will not be applicable. The third party website/application will handle the data agreeing to their claim protection arrangement. The client should read and give assent to the third party’s protection arrangement prior to asking EXPL to share the data. 

Access, Correction And Deletion

We might make all endeavors to keep our records overhauled and in-sync with your most recent data. You should be mindful to guarantee that the data or information you give from time to time is and shall be accurate, current and updated and you’ve got all the rights, authorizations and consent to supply such data or information.

Based on specialized possibility, we’ll give you with the access to all your individual and sensitive personal data that we preserved about you. We are going to request confirmation prior to giving you access to this data.

You may ask to access, rectification or updation, and removal of the data by reaching EXPL or by visiting by https://expl.in/customer-support.

You will note that erasure of certain data or withdrawal of assent may lead to cancellation of your enrollment with us or your access to our offerings. Also, we may not be able to process your request of redress, updation or cancellation, in case the same isn’t backed by substantial records or information retention in case required by the pertinent law or law authorization demands or beneath any legal procedures or it is extremely troublesome to execute (such as demands related to reinforcement duplicates or in the event that a modern framework is required to process the request or alter of specialized plan) or dangers the protection of other clients. 

Feedback And Grievance Redressal

We are committed to defend your personal data collected and handled by us. In case of any criticism or concern with respect to assurance of your personal data, you’ll contact us at [email protected] . On the other hand, you will too coordinate your privacy-related criticism or concerns to the Privacy Grievance Officer whose detailed elements are as said underneath:

Grievance Officer:

Contact points of interest:
E-mail: [email protected] 
Ethernet Xpress India Pvt Ltd
Off No 201, Building No S-2 second Floor
Nova Cidade Complex,
Opp Dominos Pizza,
Porvorim, Goa-403521.

We might endeavor to resolve your concern speedily and successfully.